To collect logs from the backend IDE, JetBrains Gateway or the IDE must be connected to a remote server. With the exception of images, all attachments are visible only to the JetBrains team by default. To make the issue visible only to the JetBrains team, you can set its visibility to the jetbrains-team group. Besides the IDE version, logs, and thread dumps, which are a must, we appreciate a code/project sample, screenshot, or screencast/gif that illustrates the problem.Īttach them to your issue when submitting a report. If the solutions above don't help, and you need our assistance, please provide a detailed description. In future versions, we plan to support a self-healing restart. The remote IDE worked but stopped respondingĮnter the remote server and terminate IDE processes or reboot the server, then re-test. When IDE hangs and doesn't respond so that you can't use the menu to capture the snapshot, provide us with the thread dumps ![]() To diagnose performance problems, support needs logs (Help -> Collect Host and Client logs), CPU snapshot from the server (Help -> Diagnostic Tools -> Start CPU Usage Profiling), and heap dumps (files like java_error_in_idea*.hprof)įor more information about diagnosing performance problems, refer to Reporting performance problems If the project started successfully, copy the generated link and try connect from the local Gateway (also described in the article). Edit -Xmx value and repeat the deploy/connection with new settingsīackend IDE can't process your project in general (lack of resources, wrong configuration, broken dependencies).Įnter the remote server by ssh and launch the project manually as described on this page and check the output. Default deploy settings can be not suitable for average or big projects. Add memory to the remote IDE by editing JVM options file. Enter the remote server by ssh and terminate IDE processes manually.Ģ. Try to replace it with a default config or simple bashīackend IDE hangs due to lack of resources and doesn't respond:ġ. Probably IDE backend is stuckīackend server's shell is interactive or has config errors, so deployment commands don't finish correctly. Your local computer must have a network connection to the following JetBrains URLs:Īlternatively, you can configure the fully offline mode.įailed to get IDE status in 60 seconds. On local machine, process fails with the "Failed to download JetBrains Client" error If your remote machine's OS is RHEL, CentOS, RockyLinux - check syslog for SELinux warnings or disable SELinux and retry installation Upload of remote-dev-worker fails with "exit code: 139 (SIGSEGV)" ![]() tar.gz installer archive, so it can't be unpacked on the remote side Since version 2022.1.1, you can select a custom path on the remote server as the deployment target location. The available space on your remote server must be at least in size. The remote server doesn't have enough available space on the disk. ![]() I select an IDE installer from the local machine, but the process of uploading fails Credentials are 100% correct.Įnsure AllowТcpForwarding in sshd_config on the remote server is enabled as it's required for redirecting remote IDE process' traffic to your local machine. JetBrains Gateway tries to connect but fails. JetBrains Gateway can't connect to JetBrains' site to fetch the list of existing builds JetBrains Gateway hangs on the Retrieving IDE versions step and doesn't load available IDEs Password or key file is incorrect or your connection was blocked due to several failures On the remote side, your SSH listens to a non-standard port In the case of AWS, don't forget to adjust "Security groups" Why does the SSH connection to a remote server fail during the setup?įirewall on the remote server side or the virtual machine provider prohibits incoming connection. The JetBrains Gateway installation itself doesn't finish successfullyĮnsure your system user has permissions to install a software or contact a system administrator in your organization. Sh PhpStorm-221.5591.52/bin/remote-dev-server.sh registerBackendLocationForGateway
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